Magazine for tourists

Table of contents

Kinds of tourism

Excursion (author BV Emelyanov)


1. Fundamentals Excursion

2. guided technique

3. Professional skills guide

 3.1. The tour guide, a profession
 3.2. Personality guide
 3.3. Ekskursovodcheskoe skill
 3.4. Skills guide
 3.5. This guide
 3.6. Vnerechevye communication
Tunisia (author Danielle shetar Friedrich chum)

In the Sikhote-Alin (author VK Arseniev)

Michail bulgakov. the heart of a dog

Mikhail bulgakov. the master and margarita

Charlotte bronte. jane eyre

F. scott fitzgerald / the great gatsby

Jerome klapka jerome / three men in a boat

     3. Professional skills guide
          3.6. Vnerechevye communication

Vnerechevye communication

Speech communication is an impact on the audience of two streams of information: digital continuous flow (verbal, verbal) and continuous visual flow (vnerechevogo). Iconic thread that termed "visual element of speech" includes a gesture, a smile, posture, gait, facial expressions and body movement. Using speech to convey the meaning of information content of the text and its meaning. Vnerechevye means of communication bring to the audience connotations internal extension makes sense to say attitude.

The form of action is the vnerechevogo gestures - move your hand or other gesture that has some merit. Gesture lecture focuses students on the content of the material presented, highlights important, confirms this. "The gesture and facial expressions revive it, do it, as it were visible. Gesture, being emotionally and semantic movement, often hand (s), should "sound" is in those moments when uttered the phrase needs to be enhanced expressiveness, and the more emotional vpechatlyaemosti oratorical thought "[63].

The main feature of the gesture in the tour is that it is related not so much to the story, showing how much of the object, being a part of clarity.

Gestures tours are divided into three groups: the gestures, forming the basis of visual display objects, gestures, which are an integral part of the show, gestures, supporting tour story.

CLASSIFICATION Gestures Used in shows

The show uses gestures in their simplest form - Index. The guide shows up on a building. This gesture is also used to switch the attention of tourists from one object to another. Less commonly used spatial gesture that shows the boundaries of the examined object. It is used and with a panoramic survey of the city, an architectural ensemble, the area where the events took place. The guide motioned limit object determines its size. Widespread displacement or illustrative gestures that help to tourists determine the height and width of the observed object. The guide makes a gesture from the bottom up or from left to right, emphasizing his words. Constructive gestures that emphasize design features (convex, concave, etc.) are used in architectural and urban excursions.

Reconstructing gestures help to tourists visualize the look of lost buildings, removes the later extension to the building. These gestures guides used in instructional techniques of visual reconstruction. They are part of the reception for a purpose: to give the idea of ??the original form (a) of the object.

To consider a differentiated approach to the choice of sign for the show of the same object. Thus, the guide uses a variant of gestures (incentive, visual, emotional, recommended) [64], depending on the group, topics trips, time of year, day.

Incentive gestures associated with the show and are organizational. With their help, the guide offers to leave the bus, or take a seat in the cabin, the group places the object, asking tourists to get to the next object.

Emotional gestures express the feelings of the guide, his mental state at the time.

Gestures used in the story, are classified as gestures, stressing the importance of the material presented, revealing the content of thought guide explaining subtext of the story, clarifying the content of speech guide. Gestures that accompany the story, to be meaningful, targeted, concise, informative and emotional. Sometimes the gesture is seen as graphic thoughts guide.

Deficiencies in the use of gestures on trips are unnecessary gestures, the substitution of the words with gestures, their futility when displaying objects (delay time) gap gesture of speech, imprecise gesture. Drawbacks of the method is the lack of scientifically established rules and effective expressive gestures on the tour.

Manifestation of emotional culture guide is mimicry - the movement of the facial muscles, which express the inner state of mind experienced by a person feels his spirits. In some cases, body language can express more than a language. Facial expressions and gestures are inseparable.

Pose guide. Body position during operation - an important element of his behavior, whether he stands or sits in front of a group. Posture should be natural, comfortable and relaxed. An experienced guide is produced demeanor, which has its own individual style. During the tour, he shall take such positions that he's comfortable and appropriate for the audience. The main thing for any position - a sustainable balance of the body and its mobility. Pose guide, extravagance in dress and other details of its appearance (the mini-skirt, cleavage, lots of jewelry, make-up) should not divert tourists, made the object of observation.

The first time, appearing in the group, the guide closely monitors your posture, then he produced certain habits and skills, and during the two-hour visit, he repeatedly changed its position, not giving his weary body. This is done of course, that the listeners do not have the impression that the guide can not find a place for himself. [65]

Manners guide. Great power to influence tourists have manners guide, its a way to keep yourself form of address with others. Manners guide find expression in communicating with tourists, who pay attention to all that the first part of the tour bus, as he greeted the group, how to talk to the driver, holds the microphone as what tone makes comments. Nothing in his behavior did not go unnoticed. Improving their skills, you need to get rid of bad habits, talking loudly, gesticulating too, interrupt the interlocutor, to use harsh expressions in conversation, make rude remarks to behave provocatively dressed extravagantly, over use makeup. Tour guide to avoid hypocrisy, affectation, a constant concern of the external effect of their actions and speech. It is unacceptable to share with day trippers barbs acrimonious and hostile remarks.

The guide is an employee of the contact zone. From the first steps on the tour route, it enters into a relationship with tourists. Much success in excursion service depends on the personality of the guide, its individual qualities. Manifestation of pedagogical tact, courtesy, tolerance, consistency, ability to control himself in a conflict situation help to create a calm business environment in tour group. Benevolence and self-guide, the use of neutralizing phrases in dealing with day trippers can avoid negative situations. Ability to get along with the audience creates the conditions for the establishment of the psychological climate in the team.

A large part of the work is a guide to develop skills of etiquette. This important issue excursion workers pay much attention. The concept of "etiquette" means the routine conduct of the external manifestations of relationships with people. This procedure includes the treatment of the people around you, the community areas, vnere-chevye forms of communication (cavalier treatment of women, respect for elders, forms of greeting, table manners and conduct a conversation, treatment of the guests).

It seems appropriate to introduce into use organizations and institutions involved in excursion service, the concept of tour etiquette. This will enhance the culture of tourism services.


Vnerechevye means of communication play an important role in the process of conducting tours.

Learning to use the forms of action vnerechevye tour guide does not come by itself. Skills development requires constant attention from the leaders of tour agencies, trainers, great efforts and hard work of the guides themselves. An important role in this process to play courses in training and development guides, teaching sections and constant self-study guides.

Test questions:

1. Vnerechevye means of communication. Their totality.

2. Gestures guide, their importance and classification.

3. Mimicry is a guide, its role in the tour.

4. The external appearance of the guide.

5. Manners guide.

6. Speech etiquette guide.

7. Culture guide behavior, ways of its formation.

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